bh999com Terms and Conditions

1. Eligibility and Registration

To open an account and use the services at bh999com, you must meet the following conditions:

• You must be 21 years of age or older.
• You are registering voluntarily and of your own free will.
• All information you provide is true, accurate, and up to date.
• You may only hold one account. Creating more than one account for the same person is strictly prohibited.
• You will not manage an account on behalf of or in place of another person.
• You are not currently subject to any self-exclusion program.

During registration you must provide your correct name, date of birth, mobile number, and payment details. bh999com may request additional documents for identity verification at any time.

2. Account Management

It is entirely your responsibility to keep your account secure. Please keep the following in mind:

• Do not share your login credentials (username and password) with anyone.
• You are responsible for all activity carried out from your account.
• If you lose access to your account or suspect any unauthorized activity, notify our support team immediately.
• Selling, transferring, or leasing your account to a third party is strictly prohibited.
• Inactive accounts (no activity for 12 consecutive months) may be reviewed.

3. Deposits and Withdrawals

All financial transactions on bh999com are processed in Bangladeshi Taka (BDT / ৳). We support the following payment methods: bKash, Nagad, Rocket and Upay.

• Minimum deposit: ৳100 (for each method).
• Minimum withdrawal: ৳800.
• Withdrawal processing time: Generally completed within 1 hour.
• Deposit funds must be sent only from a payment account registered in your own name.
• Identity verification may need to be completed before a withdrawal request is processed.
• To withdraw bonus balance, the applicable wagering requirements must be met.
• In cases of suspicious transactions, bh999com may temporarily put a withdrawal on hold.

bh999com does not charge any additional fees on transactions; however, your payment provider may apply its own charges, and you are solely responsible for those.

4. Bonuses and Promotions

bh999com offers bonuses and promotional offers from time to time. The following general conditions apply to all bonuses:

• Welcome Bonus: 200% bonus on your first deposit, up to a maximum of ৳15,000. Example: deposit ৳1,000 and receive a ৳2,000 bonus, giving a total balance of ৳3,000. Wagering requirement: 10x.
• Each bonus offer may only be used once.
• Bonus funds cannot be withdrawn without meeting the wagering requirements.
• Multiple bonus offers may not apply at the same time — check the specific terms of each offer.
• bh999com reserves the right to modify, cancel, or suspend any bonus offer at any time.
• If dishonesty or misuse of the system is proven, the bonus and any associated winnings may be forfeited.
• Wagering limits on specific games may apply when playing with bonus funds.

5. Gaming Rules

All games on the bh999com platform operate using a fair and certified Random Number Generator (RNG). Please follow the gaming rules below strictly:

• Each game has its own rules — read the game-specific rules before you start playing.
• bh999com is not liable if a transaction is voided due to a technical error; however, in such cases the affected bet will be cancelled and the funds returned.
• If your internet connection is lost, the outcome of the ongoing game will be determined based on server-side data.
• In cases of an unusually large win in a single gaming session, withdrawal may be temporarily delayed for review.
• For sports betting, specific market rules apply and results are verified from official sources.
• In live casino games the dealer's decision is final, though appeals may be made in cases of clear error.

6. Prohibited Activities

The following activities are strictly prohibited on the bh999com platform. Violating these prohibitions may result in permanent account closure and forfeiture of balance:

• Any form of fraud, manipulation, or system hacking.
• Placing bets designed to exploit bonus offers unfairly (bonus abuse).
• Creating or operating multiple accounts.
• Playing games using automated bots, scripts, or software.
• Colluding with other players to gain an unfair advantage.
• Money laundering or transacting with illegally obtained funds.
• Any attempt to undermine the security systems of the platform.
• Creating an account using a false identity or another person's information.

7. Privacy and Security

bh999com treats the protection of your personal information as its highest priority. Our platform uses SSL encryption technology to keep all data secure.

• Your personal information is not sold to any third party.
• Data may be analyzed for the purpose of service improvement and fraud prevention.
• Information may be shared with authorities where legally required.
• For more details, please read our Privacy Policy.

We are committed to ensuring fair play. All game outcomes are independently verifiable and cannot be manipulated by any party.

8. Account Suspension and Termination

bh999com reserves the right to temporarily suspend or permanently close any account in the following circumstances:

• Any breach of these Terms.
• If the information provided is found to be false or incomplete.
• Failure to complete identity verification.
• Suspicious financial activity or concern of fraud.
• If a self-exclusion request is activated at the user's own request.
• If proof is found that the account holder is a minor.

You may also request account closure at any time through our support team. Any valid balance may be withdrawn before closure; however, active bonuses and funds tied to unmet wagering requirements may not be withdrawable.

9. Limitation of Liability

To the maximum extent permitted by applicable law, bh999com is not liable for:

• Losses caused by internet connection issues or problems with your device.
• Delays or issues caused by third-party payment providers.
• Events beyond our control (force majeure) — such as natural disasters, government orders, or cyberattacks.
• Losses resulting from sharing your account credentials with others.
• Indirect, incidental, or consequential losses.

bh999com makes no guarantees regarding gaming outcomes or betting predictions. All betting and gaming activities carry inherent financial risk.

10. Responsible Gaming

bh999com takes responsible gaming very seriously. We want all our users to enjoy gaming safely and with peace of mind.

• Play within your budget — do not gamble to try to recover money you have lost.
• Set daily, weekly, or monthly deposit limits for yourself.
• You can use the self-exclusion feature to temporarily close your account for a set period.
• If you notice signs of gaming addiction, contact our 24/7 live chat support.
• This platform is for users aged 21 and above only — minors are strictly prohibited from creating an account.

For more information, please read our Responsible Gaming page.

11. Dispute Resolution

If you have a dispute or complaint, please follow the process below:

1. First, contact us directly through our 24/7 live chat.
2. Submit your complaint in writing by emailing [email protected] and include all relevant details (account ID, date, transaction number).
3. Our team will review the complaint thoroughly and provide a resolution.
4. If both parties are not satisfied, the option of third-party mediation will be considered.

bh999com is committed to fair and prompt dispute resolution. All complaints are handled with confidentiality.

12. Changes to Terms & Contact

bh999com reserves the right to change, amend, or update these terms at any time. In case of changes:

• For significant changes, you will be notified through the contact method registered to your account.
• If you continue to use the platform after changes, you will be considered to have agreed to the new terms.
• The "Last Updated" date at the top of this page always reflects the most recent revision.
• To learn about terms from a previous version, please contact our support.

For any questions or comments, contact us at: [email protected] or through 24/7 live chat.